Day to day
Statuses and approval
What each booking status means, and how to approve bookings yourself.
| Status | Means | Keeps its time? |
|---|---|---|
| Pending | Waiting for you to approve it. | Yes |
| Confirmed | Going ahead. | Yes |
| Completed | It took place. | Yes |
| No-show | The customer didn't come. | Yes |
| Cancelled | Cancelled by the customer or you. | No: the time is free again |
Confirm straight away, or approve each booking
Under Bookline → Settings → General → New bookings:
- Confirm them straight away (the default): customers are booked at once and get the "Booking confirmed" email.
- Approve each one yourself: new bookings are Pending. They hold their time, and the customer gets "Booking request received". Confirm or cancel each one from the list (Confirm row action, or bulk actions) or the booking's screen; the customer gets the "confirmed" or "cancelled" email.
The Bookline menu shows how many bookings are waiting.
Completed and no-show
These are for your records: mark past bookings from the list's row actions or in bulk. (Bookline Pro can mark bookings completed on their own once they're over, and send a follow-up email.)
Restoring a cancelled booking
Change its status back on the booking's screen. If its time has been booked since, Bookline says so and keeps it cancelled.