Frequently asked questions

Do customers pay for a pre-order at checkout?

Yes, like any order, with any of your payment methods. To let customers pay when the product is released, or pay a deposit now and the rest later, you need Preorderline Pro, a separate paid add-on. See extendiment.com/plugins/preorderline.

Can a product take pre-orders only while it's out of stock?

Not in Preorderline: "Not released yet" takes pre-orders until you release the product. Taking pre-orders whenever a product runs out of stock is part of Preorderline Pro.

Are pre-orders released automatically on the release date?

No, you release them, from WooCommerce → Pre-orders, the product's Pre-order tab, a single order's Order actions or Packboard. Automatic release on the date is part of Preorderline Pro.

Can I limit how many units can be pre-ordered?

Not in Preorderline. Pre-order limits per product or variation are part of Preorderline Pro.

Does it work with my payment gateway?

Yes. Preorderline doesn't change how customers pay; it only changes where the order waits afterwards.

Can I edit a pre-order?

Yes, like any order: from the order screen while it's Pre-ordered. A line you add to it is a normal line unless the order is placed again through checkout.

What happens to my data if I deactivate or delete Preorderline?

Deactivating never removes anything. When you click Deactivate, Preorderline asks what should happen to its data if you later delete the plugin:

• Keep it (the default): everything is still there if you install Preorderline again.
• Delete it permanently when the plugin is deleted: products' pre-order settings, the release dates on orders, the texts and the emails' settings are removed when you delete the plugin.

Either way, orders still Pre-ordered are moved to On hold when you delete the plugin, each with a note giving its release date and whether the customer has paid, because WooCommerce doesn't know the Pre-ordered status without Preorderline. The Deactivate prompt tells you how many there are; release them first if you can.

Your orders and products themselves are never deleted. Preorderline Pro's settings belong to Preorderline Pro, and are kept or removed by its own prompt.

Can I translate Preorderline?

Its screens and emails are translated on translate.wordpress.org, and WordPress installs the language packs for you. The texts you set yourself (button, availability and product messages) are saved as you type them; on a multilingual site, translate them with your translation plugin's string translation.