Orders and returns by phone

The Returns box

Every order screen (HPOS and classic) has a Returns box in the sidebar, with the order's returns and their status. Click a return number to open it.

Creating a return yourself

For returns that come in by phone, email or in your shop, or for customers without an account:

1. Open the order and click Create a return in the Returns box, or choose Create a return in Order actions and click Update.
2. Enter how many of each item come back, and a reason (pick one of yours or type another).
3. Click Create return.

The return starts as a request, so you approve it next as usual: the customer then gets the instructions by email. Returns you create don't send the "We received your return request" emails.

Staff returns ignore the return window and the order status: you can take back anything that's still returnable.

WooCommerce's withdrawal form

When WooCommerce's Order withdrawal feature is on and a customer uses its form to withdraw from an order, the Returns box shows a warning on that order, and the return's page says so too. Create a return for it to handle the items and the refund.