Log in
Returnline documentation1.x
Getting started

Installing Returnline Pro

Upload the Returnline Pro zip, activate it next to Returnline, enter your license key and choose what customers can ask for.

Note

This is part of Returnline Pro.

Returnline Pro is an add-on: it adds exchanges, store credit, returns without an account, photos and return labels to Returnline, which stays installed and keeps doing everything else. You need both.

Before you start

  • WooCommerce and Returnline 1.0.0 or later, installed and active. If you don't have Returnline yet, install it from Plugins → Add New Plugin (search for "Returnline"); see Installation.
  • The returnline-pro.zip file and the license key from your purchase email. Both are in the email Lemon Squeezy sent after you bought Returnline Pro.

Install and activate

  1. Go to Plugins → Add New Plugin and click Upload Plugin at the top.
  2. Choose returnline-pro.zip and click Install Now.
  3. Click Activate Plugin.

WordPress won't activate Returnline Pro while Returnline or WooCommerce is inactive; it lists what's missing instead. Activate those first.

Activating creates a Returns page for returns without an account (unless you already have one). See Returns without an account.

Enter your license key

Back on the Plugins screen, there's a box under Returnline Pro:

The license box under Returnline Pro on the Plugins screen
  1. Paste the license key from your purchase email.
  2. Click Activate.

The box turns green and shows the end of your key and, for a yearly license, the date your updates run until. See Licenses and updates for moving it to another site.

Note

The features work as soon as the plugin is active, with or without a license. The license is what lets WordPress download updates.

Choose what customers can ask for

Go to WooCommerce → Settings → Returns. Returnline Pro adds its settings to Returnline's:

Settings → Returns with Returnline Pro
  • Customers can ask for: refund, exchange and store credit, or any of them. Refund and exchange are on to start with; add Store credit if you offer it.
  • Photos, Exchange price differences and Store credit valid for, under the restocking fee.
  • Without an account and Returns page, under the account page address.

Each is explained on the page about its feature.

While Returnline Pro isn't active

Everything stays saved: your settings, the Returns page, and every return with its replacement order, coupon, photos and label. Returnline shows those returns without the Pro parts, and as soon as Returnline Pro is active again, they're all back, with nothing to set up again.