# Customers change their time - Slotline 1.x documentation

> Customers move their order to another date or slot from My Account, until your minimum notice.

> [!NOTE]
> This is part of **Slotline Pro**.

Plans change. With Slotline Pro, customers can move their delivery or pickup to another time themselves, instead of emailing you.

![Changing the delivery time from My Account](https://storage.extendiment.com/media/1062/screenshot-5-12abdb19.png)

## What customers see

On their order's page in **My Account**, under the order details, there's a **Delivery time** (or **Pickup time**) section with the current booking and a list of other times. They choose one and click **Change**; the page confirms "Your delivery time has been changed."

The reminder email links straight to it.

## What they can choose

- Dates and slots of the same schedule the order was booked in, with the same rules as the checkout: open days, closed dates, notice, how far ahead, and the products' preparation times.
- Only slots with **the same fee** as the one they booked, so the order total never changes after payment.
- Only slots with room. Their current slot is always in the list, even when it's full (it's their place).

## When they can change it

- While the order is pending payment, processing or on hold. Not once it's completed, cancelled or refunded.
- Until the schedule's **minimum notice** before the booking. With 24 hours' notice, a 9 am slot can be changed until 9 am the day before.
- Not when the order's schedule has been deleted since.

## What you see

Each change is added to the order notes, e.g. "Delivery changed by the customer from Wednesday, June 5, 9:00 am – 12:00 pm to Friday, June 7, 12:00 pm – 3:00 pm." The Deliveries page and the orders list show the new time straight away, and the reminder email is sent again for it.

## Switching it off

Under **WooCommerce → Settings → Shipping → Delivery dates → Customers**, untick **Changing their time**. You can still change any order's time on the order screen.

## For developers

`slotline_change_statuses` filters the order statuses that can be changed (without "wc-"), and the `slotline_customer_changed` action fires after a change, with the order and the old booking's label.

Source: https://extendiment.com/plugins/slotline/docs/1.x/customers-change-their-time